AI in Telecom: Combating Fraud & Shaping Future Networks

Telecom uses AI to fight fraud (PhonePe, Paytm, Rs 200 crore saved). Focus on AI advancement, skills, and standards for trusted solutions. Shaping AI fairness & governance in telecom networks (5G/6G).

The Division of Telecom has established an AI-based fraudulence threat sign tool utilizing which settlements app PhonePe and Paytm have actually declared to shield people from scams worth Rs 200 crore and blocked more than 48 lakh suspicious transactions.

AI Shields Against Telecom Fraud

“We feel that the AI completely, the foundational columns of advancement, skills ability building, administration and standards must bring about trusted, impactful and available options for everyone. India is advancing the AI for good vision to a USD 1.25 billion India AI objective by buying study, start-ups, and scaling to advance the goals of a inclusive and protected AI community,” Mittal said.

AI’s Impact on Telecom Security

“I care for telecommunications in the Government of India. We have the ability to see exactly how expert system helped devices are bring about deep counterfeits, they are leading to cloning of voice, bring about monetary scams, bypassing voice signatures, bypassing also videos to develop identifications and consequently we need to be really vigilant regarding what the telecom network will look like with expert system,” Mittal claimed.

“As we relocate from 5G to 6G, There is an incredible role for AI to boost the intelligence in the networks, make them self-healing, move from generative AI to agentic AI, where both in the front end, deep in the network, and in the center part of the network, there will certainly be a lot of features which AI will replace, make the customer support better,” Mittal claimed.

AI’s Role in Evolving Telecom Networks

He said that India remains to shape the AI fairness and governance schedule with management at the Globe Telecommunication Standardization Setting Up (WTSA-24) and payments to the ITU’s AI standardisation structure.

India is working with the ITU to integrate AI and telecommunications growths. The nation is likewise investing in AI study and start-ups to build a comprehensive and secure AI ecological community.

Harmonizing AI and Telecom for Good

Speaking at the India Mobile Congress 2025, Mittal stated that the federal government is attempting to maintain speed with the fast-evolving technical landscape and think of the ordered reaction as a nation along with ITU (Global Telecommunication Union) to see the way in which AI and telecommunications advancements can be harmonised permanently.