PagerDuty: Callum Eade Leads APAC Expansion & Customer Success

Callum Eade's leadership drives PagerDuty's APAC expansion, customer success, and operational excellence. Record quarterly performance reflects Eade's impact and strategic vision. Digital transformation focus.

Callum Eade brings over 20 years of experience in enterprise technology, having formerly held leadership positions at Citrix, VMware, and UiPath. His period at PagerDuty comes with a time when the business is seeking to broaden its existence and enhance customer success in APAC via its real-time procedures platform.

The appointment of Eade and the current results aim in the direction of PagerDuty’s ongoing emphasis on investment in the Asia-Pacific region, embedding a society concentrated on consumer, performance, and trust outcomes as the business aims to reinforce its lasting position within the marketplace.

Eade’s Vision for Performance and Accountability

Because signing up with PagerDuty, Eade has actually guided initiatives to install a society of efficiency and responsibility. He underscored his method by stating, “Our focus is on constructing a high-performing culture based in responsibility, consumer and count on end results. It’s an interesting time to be at PagerDuty, and I’m honoured to assist drive our following phase of development throughout the area.”

Investing in APAC: A Key Growth Strategy

The firm has actually stated its continuous intention to invest in APAC as component of PagerDuty’s broader international method. Strategies consist of additionally expanding its local footprint, deepening connections with organisations, and boosting value supplied by means of the electronic operations system.

“It’s an exciting time to be at PagerDuty, the chance to lead the APAC group and assist our customers transform their electronic operations is an advantage, We’re developing something special right here, one that’s based in depend on, performance, and an unrelenting concentrate on consumer outcomes.”

Considering that signing up with PagerDuty, Eade has steered efforts to install a culture of efficiency and liability. He underscored his strategy by specifying, “Our emphasis is on constructing a high-performing society based in customer, accountability and depend on outcomes. It’s an exciting time to be at PagerDuty, and I’m honoured to aid drive our following phase of growth throughout the area.”

PagerDuty Ceo Jennifer Tejada stated, “Callum’s visit notes a turning point for PagerDuty in APAC. His leadership is currently delivering outcomes, and his deep understanding of the enterprise landscape in this region is assisting us develop a scalable, customer-first sales engine.”

Record-Breaking Performance in APAC

Eade’s visit has coincided with APAC attaining its highest quarterly efficiency in greater than 3 years, going beyond both scheduling and retention targets. His impact has been noted in the quick progression of strategic goals for the local group.

PagerDuty’s method for APAC consists of broadening services and boosting the abilities of its real-time procedures platform, supporting clients in digital makeover efforts throughout a variety of industries.

Empowering Teams for Customer Value

Eade’s existing focus consists of ensuring team are equipped to deliver value throughout the consumer journey, aligning with the main statements concerning the firm’s search of operational excellence.

The current quarter saw the APAC service execute in advance of expectations, going beyond targets established for both new reservations and consumer retention. The company explained this as the toughest quarter for APAC in the last 3 years, associating this success to changes carried out since Eade handled the leadership role.