Nice’s Enlighten Copilot wins 2024 BIG Innovation Award

Organisations from around the world submitted their developments to be taken into consideration for the BIG Technology Awards. A choose team of magnate and executives offered their time and knowledge to evaluate the elections, ultimately identifying those business whose success attract attention from their peers.

Maria Jimenez, Principal Nominations Police Officer for the Business Knowledge Team, remarked, “Artificial Intelligence is currently playing a more important role in our lives. We are so pleased that such an incredible team of companies won this year’s programme. Congratulations to all the creative thinking and hard work of every employee included.”

NICE has actually revealed that its AI option, Enlighten Copilot, has actually been named a victor in the 2024 BIG Advancement Awards for Artificial Intelligence Excellence, offered by the Service Knowledge Team.

The award identifies organisations and individuals for driving development and bringing originalities and experiences to life throughout numerous areas. It aims to recognize those who leverage expert system (AI) to deal with real-world troubles.

Enlighten Copilot is created to improve the performance of agents in call centres. By using Generative AI together with purpose-built AI for customer experience (CX), the service generates personalised guidance for every single interaction. This strategy assists unlock the capacity of experienced labour while decreasing costs, making job much more efficient by reducing recurring tasks and supplying quicker access to crucial knowledge.